How to Organize Your Second (and Third) Homes

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By Anita Rogers

 

Real estate acquisition is a useful means of investment and growth in your portfolio. However, one mistake we see UHNW and HNW individuals make is acquiring too many properties too quickly and not hiring the right domestic staff to care for those properties. The larger the property, the more complex and expensive the maintenance. 

 

Large properties need management and overseeing. Property management companies can oversee additional homes or rental properties. Their vast network of vendors and contractors can ensure your home is cared for while you are not in residence. If you require focused care beyond what a property management service can provide, we recommend hiring a domestic couple for each additional property.

 

A common domestic couple is made of a housekeeper and a houseman or maintenance man. They will oversee all of the housekeeping, laundry, cooking, groundsman duties, any plumbing or HVAC issues, and be in charge of the structure of the home. They will be well-versed in and understand unique maintenance needs dictated by the age and style of your home and its location. For example, if the property is a beach property, salt and water cause a plethora of problems for a structure and the correct maintenance is imperative to keep the value of the property. 

 

When the family is in residence the domestic couple of this type will work many hours and keep all aspects of a busy home running. Additional staff may be hired on a temporary basis to care for the home and family as well.

 

A domestic couple is an excellent hire for any vacation home or large estate. They maintain the property on both a micro and macro level. The likelihood of longevity is high. They have often relocated to live on property for the job position and as they are usually a married couple, they tend to make the area and job their life.

 

We recommend a keeping maximum of two estates or large properties for you or your family and properly staffing them. Any additional properties should be rented to tenants who arrange their own help in the home.   An estate or large property needs a hefty structure to ensure they are guest-ready and the property retains its value or increases in value.

 

Staffing multiple homes is a complex process. Contact our office to discuss your needs and explore the best option for you. We can help identify staffing needs and find the right household staff for each property. We can advise on how to keep things as simple as possible while working with the market standards in domestic staffing. Having the right care in place will eliminate future headaches and guarantee your homes are well-cared for.


3 Things to Discuss with a Nanny Before Hiring

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Hiring a nanny is a huge commitment for a family and one that shouldn’t be entered lightly. British American Household Staffing (BAHS) is here to take the headache out of the process by providing personal attention, expert advice, and a roster of thoroughly screened nannies.

 

Your ideal nanny, like so many other things, will depend on your child, your family, your beliefs, and your needs. The perfect fit for one family may be a nightmare for another. There are many things to consider when hiring someone to help look after your kids and offer support to you as a parent.

 

When you meet a potential nanny for the first time, the most important thing is to gauge their personality and temperament and compare it with your family’s and your child’s. Beyond personality, be sure to discuss the following with any potential nannies:

 

1. The ages of your children.

Developmental stages can greatly alter the job description of any nanny. While it is good to have a nanny who has experience with all ages, be sure they are comfortable and competent with the ages your children currently are. A nanny with long-term experience with one or two families, spanning from toddler to teenager, is an excellent hire as they have proven longevity, flexibility, adaptability, and loyalty. 

The ages of your children will also directly affect the duties assigned to the nanny. Younger children will be with the nanny more hours of the day, requiring tasks such as scheduling play dates, assisting in care around the house, and creating educational activities. Older children will require more driving - to and from school and activities - managing calendars, and homework work.

 

2. Particular skills needed.

The skills your nanny needs are dependent on your unique family and lifestyle. Be clear about what needs you have and how you would like them to be met.  Do you want someone comfortable with homework help and extra tutoring? Would your busy schedule benefit from having a nanny that is happy to run errands and schedule appointments? Determining your needs will dictate whether you hire a nanny-tutor, a nanny-family assistant, or a nanny-housekeeper.

 

3. Schedule and flexibility.

Being clear about what schedule you need childcare will help you find the right fit faster. Working parents often need 12-hour childcare as well as extra coverage for emergencies. Families with busy calendars may need to adjust a nanny’s schedule weekly. Be realistic about your lifestyle. Will you need extra coverage at a moment’s notice? Or do you maintain a structured schedule that relieves your nanny at 7pm every night? There is no right or wrong way to set your nanny’s schedule, but being transparent at the beginning will allow you to find the right nanny to meet your needs.

 

For more information see, How to Hire a Nanny: What to Know and How a Nanny Agency Can Help. 

 

 

Find a Nanny with BAHS

If you have questions about what type of caregiver will provide the best support to your family, we would love to help. At British American Household Staffing, we specialize in matching experienced, educated full-time nannies with families like yours. For families seeking the highest quality career nannies or more personalized guidance through the process, we offer consulting services as well.


Why Should You Hire a Personal Assistant?

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Why hire a personal assistant?

 

Your personal life has become too busy. You are juggling family, school, dinner parties, birthday parties, holidays, and more. A personal assistant will help manage all of the family’s administrative needs. 

 

Imagine a life when every party is prepared down to the last detail and all you had to do was speak to your personal assistant about your ideas for 15 minutes. All your vacations are booked and money was even saved. Your children’s schedules are always sorted and last-minute changes are managed without you having to get involved or put out any fires. Your housekeeper is now managed and her work is being overseen and the house is cleaner and more organized than usual. Doctor and dentist appointments are all in the calendar for you, your partner, and your children. 

 

Does this sound impossible? A far away dream? Not if you hire the right personal assistant.

 

What are the duties of a personal assistant?

 

A quality personal assistant will organize and manage any administration relating to your family’s personal lives. 

 

  •  Manage medical, dental, beauty appointments and keep ahead of them so everyone has their regular check ups in the calendar, a year ahead of time. They will handle any last minute appointments as well.
  • Arrange all travel for the family, organize family vacations, get the best deals on travel, including yachts, jets, or general flights. 
  • Oversee your other properties and make sure the properties have hard working staff during the on and off seasons. The vendors for those properties will be managed and bills will be scrutinized, saving money and time.
  • Prepare vacation properties before family and guests arrive, every small detail is seen to for a seamless holiday season, whether it is a summer home in the Hamptons or a winter home in Aspen.
  • Manage any administration connected to non-profits or at-home work you may be doing, ensuring all details are correct, and helping you plan your calendar
  • Manage hiring of extra staff when needed. Such as an extra chef for Thanksgiving or extra housekeepers when guests are in town.
  • Emails can be answered and written in your voice, ensuring you are always on top of communication.
  • Help with any new builds you are planning, managing interior designers, construction companies. A great personal assistant will take the time to understand your tastes and needs and can step in as you to ensure your new home or renovations are exactly as you envision them to be

 

 

What are common salaries for personal assistants?

 

A truly excellent personal assistant will save you her or his money in the salary you pay them in bill management, finding the best deals, and getting refunds no matter how small.

 

  • San Francisco - between $120-180,000 a year plus benefits
  • New York or Connecticut will cost you between $100 – 160,000 plus benefits
  • Los Angeles - between $80-120,000 plus benefits
  • Miami - between $65-90,000 a year plus benefits
  • London - between 70-100 GBP a year, sometimes benefits

 

Hire a Personal Assistant with BAHS

 

If you are overwhelmed with your administrative duties relating to your life, your work, your children, your partner, and any organizations you are part of, do not hesitate to hire a personal assistant. This hire will save you time, keep your life and your family’s lives in order, and save you the money you pay them in salary.


3 Questions to Ask When Deciding What Household Staff to Hire

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By Anita Rogers

 

If you are a single professional or two working professionals you need to save time and outsource as much housework as possible. We are often asked what the best staffing hires are for a busy home in an urban area. The answer will always be unique to the individual home, but we begin by asking three questions.

 

1. Do you have children? If you do, the most important hire you make is the perfect nanny.

Hiring the perfect nanny is not easy. Using an agency with a solid reputation is advisable as recommendations from friends are not always reliable. More often than not, your friends work too and didn’t get to see the nanny in action with the children. 

A good agency will check all references and conduct a lengthy in-person interview. If the nanny doesn’t meet the standards during the interview the agency won’t work them beyond the interview. You can be certain if a nanny is worked by an agency that all references and checking has been done and the interview went well. 

As the owner of the largest domestic staffing and childcare agency in the USA, I know we turn down more than 75% of the nannies we meet.

 

2. How large is your home and how often would you like it cleaned?

Busy individuals rarely have time to clean and corporate cleaning companies generally send different workers in for each visit. This leads to inconsistency in quality and standards. Having new people in your home each week can also be very unsettling.

Depending on your needs, you may choose to hire a housekeeper to work part-time in your home. Be mindful of scheduling if you are looking for part-time workers as they will need to supplement more hours with another home. Consistent schedule and pay are key factors in keeping a quality housekeeper to stay long term.

Whether you decide to hire part-time or full-time, make sure you pay market hourly rate. A good agency can advise what your offer should be based on what your unique needs are. East Coast housekeepers average $25/hr minimum, while West Coast based housekeepers start at $30/hr and $40/hr for the San Francisco Bay Area.

 

3. Do you want meals provided?

Busy professionals often have a difficult time preparing healthy food for themselves. If you have children and the nanny doesn’t cover dinner time, preparing healthy food for the children can be a challenge. A popular request for working professionals with or without children is a part-time chef who prepares the food in advance, often at their own location and stocks your fridge with healthy meals for the week. Sometimes chefs will plate food and leave it for you to heat it up when you return from work. This is an excellent solution to keeping you or the family healthy and having delicious, healthy meals ready for you for lunch and dinner. 

 

Hire Household Staff with British American Household Staffing

Knowing your unique needs and the best way to meet them can make the hiring process easier. Identifying and hiring the right staff for your family will provide much needed rest and ease of mind, knowing your family and home are being properly cared for. 

Still, knowing where to begin this process can still feel overwhelming. Our expert team of recruiters are able to discuss your needs, recommend the right staff, and connect you with that staff throughout the hiring process. Contact our office today with any questions and to begin your search.


How To Travel With Your Nanny

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By Anita Rogers

 

Travelling with young children is not easy, whether you fly private or standard. A great nanny will understand how to travel with infants to pre-teens, and never turn on the iPad.

 

How does a career nanny help during the flights?

Career nannies are career nannies for a reason. They are experts with their age-group specialty. A career nanny will know how to prepare for long flights. Some may create travel kits for the children. 

These kits vary depending on the children’s ages. For toddlers, the kit will have safe objects with bright colors and different textures, from shiny to spongy. For school age children, an experienced career nanny will have games, books, and ways to engage the children in creative play. They will also have experience engaging and caring for different age-groups at the same time. 

The journey does not have to be embarrassing or agonizing. Screen time is not necessary with the right nanny.

 

How does a career nanny help with last minute travel?

An experienced career nanny will have experience packing for children, quickly and thoroughly. Packing is an art that a nanny will have learned with experience. If you decide to travel with the children last minute, the nanny will pack everything needed and pack perfectly, folding and organizing all clothing and necessary items.

An experienced career nanny will also know how to wake the children up and get them moving quickly. They will engage children and get them to the jet or plane on time, clean, and properly dressed. 

 

What are the protocols for a nanny when on vacation?

There are very specific industry rules for when you take a nanny with you on vacation. While travelling may seem like a treat for the nanny, it is not. They will always be working and actively caring for your children The children often don’t adjust well to a different time zone, so the nanny is working many more hours than they normally would. 

You would pay the nanny time-and-a-half hours after she has reached her regular daily hours (usually 8 hours). If you are a California based family, after 8 hours the nanny gets time-and-a-half and after 12 hours, the nanny gets double-time. Hours are counted in working hours, so the hours the children are awake. If the nanny gets less than 5 hours of uninterrupted sleep, they should be paid for 24 hours.

 

Nannies must be provided a separate room and bathroom in the villa or hotel. If your nanny is a maternity nurse, the infant will sleep with her in the room. If not, the children must sleep separately.

Nannies travelling should be given breaks to eat breakfast, lunch, and dinner with all meals are provided.

Once the vacation is over, it is standard to give the nanny one or two weeks off, usually the duration of the vacation. The nanny will have been working much more than usual, so you want her to recoup before starting her working schedule again.

 

Your nanny who can handle all the above duties will be a professional, career nanny. Experience and education ensure your nanny understands how to properly travel with your children so it is as seamless as possible. 

The dangers of hiring an inexperienced nanny or a nanny who has not learned the above skills is you will be dealing with unprepared children, missing items from the luggage, tired and needing children and sometimes it could be unsafe for the children if the nanny doesn’t understand the protocols and also how to be on extra alert at all times around the children in a foreign country.

 

Hire a travel nanny with BAHS

Do you travel often? Finding the right care for your children will eliminate stress and ensure a productive and engaging schedule no matter the itinerary.


How to Hire the Right Domestic Staff

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Do you need household staff?

The idea of employing domestic staff is not an antiquated or outdated one. For many of today’s families, having household staff is essential to their lives; whether it’s childcare, home management, or the supervision of multiple properties. Like all aspects of contemporary living, staff have evolved to provide service to modern families.

 

Beyond necessity, families staff their home to support a luxury lifestyle and a 5-star quality atmosphere. The expectation of luxury has changed, and in some ways democratised, with the prevalence of technology and changing employment markets. More and more individuals are reaching ultra-high-net-worth status with the tech boom on the US West Coast. Families with established worth and also modernizing with new tech and younger generations coming of age.

 

The organization and make-up of your home staff is unique to your individual needs and lifestyle. Having the right support in place saves you time and worry and ensures the smooth running of your homes. When the home is in disarray and staff are doing bare-minimum work, the quality of life in that home suffers. Making the right hiring decisions when it pertains to staff can eliminate these stressors altogether.


 

Hiring with a staffing agency

Working with a domestic staffing agency can ensure expert attention is given to the details of hiring the best domestic staff. British American Household Staffing (BAHS) is able to provide high-quality candidates that will support a high-end lifestyle and perform luxury service.

 

Through our vetting process, you won’t waste time meeting candidates that are not a good fit for your home. Reference screening and background checks are also handled by our team to ensure only the highest quality candidates meet with our clients.

 

 BAHS’s belief in matchmaking sets us apart from other staffing agencies. Our recruiters will work with you to understand your family’s needs and match you with household staff that can provide high-quality service and care. It is therefore vital that you discuss in length with your personal recruiter what your needs are and provide prompt feedback.

 

For us, success is a placement that results in a contented principal(s) and staff who enjoy long-term job fulfillment.


 

What to look for in a resume

Your BAHS recruiter will assess your specific needs and send resumes of qualified candidates for your review. This will give a preview of each candidate and the time to decide who you would like to meet with. 

 

When you are assessing a resume, pay attention to the dates. A good resume will show a clear timeline and progression of a career. It is also important to note if the candidate has experience with specific duties that may align with your needs.

 

Red flags on a resume would be three or more jobs that ended before two full years, gaps in the timeline with no explanation, name-dropping who they’ve worked for, and excessive spelling and grammatical errors. Our recruiters work hard with each candidate to ensure their qualifications are exemplary and each resume you receive will be clear and easy to read.


 

What to look for when you interview candidates

When you work with British American Household Staffing, every candidate you meet will be thoroughly vetted, experienced, and knowledgeable on quality service. When you meet a potential hire for the first time, the most important thing, is to gauge their personality and temperament and compare it with your family and household.

 

Keep questions open-ended and observe the candidate’s reaction and personality. Again, this interview is to assess if they will fit your lifestyle and home as well as to understand their level of expertise.

 

Some examples of questions to ask to learn about a candidate’s personality are:

  • What have you found is the best way to communicate with employers?
  • How would you handle problems with a fellow staff member?
  • Tell me what you liked about the last home you worked in.
  • Where do you see yourself in 5 years’ time?


 

Discussing feedback

It is essential to discuss any feedback promptly with your personal recruiter. They will be able to provide further context or adjust the search if needed. It is also important to give feedback early if you would like to move forward with a particular candidate. The best employees are not available long before they are offered a position elsewhere.

 

Trial periods

After meeting with candidates, work with your recruiter to arrange a trial period before making an offer to hire. Because domestic staff are in your home, it is important to make absolutely sure it is the right fit before proceeding. We recommend 3-10 days trial depending on the position and level of expertise needed.

 

Making the offer and onboarding a new candidate

After interviewing and trialing a candidate, coordinate an offer through your recruiter. They will be able to guide you through pay expectations and help get everything in writing. 

 

Your household staff are employed by you. Many families organize payroll and taxes through their business office or a third party service. Whether you operate with a home office, business office, or third party, you must have an employer identification number, confirmation that the employee is allowed to work and all relevant tax forms completed for each member of your staff. This includes W4 and I-9 forms.

 

For tax or legal guidance specific to your estate and state’s laws, please consult your financial team. For example, some states require worker’s comp to be provided for all domestic staff. Most states require detailed records of payroll and income to be kept. Setting up your hiring process the correct way will save time and money for all future hires and ensure that you avoid any legal issues in the future.

 

For nanny hires, you may need to amend your current insurance plan to ensure that you have umbrella coverage for anyone working in your home. Consult your insurance agent to see if you need additional coverage.

 

The contract you will draft with your staff is your employment offer and all details written out and signed by all parties. Your particular household structure will determine the details of your contract, and should include the following:

  • Staff schedule
  • General duties
  • Employee benefits (if offered)
  • Sick, holiday, and vacation time
  • Salary, pay period, how they will be paid, and how to report hours

 

Like any agreement, having the details in writing will ensure there will be no confusion or problems in the future.

See more information on hiring and on-boarding staff in your home.

 

Hire a Domestic Staff with BAHS

We screen all of our candidates for experience, discretion, and professionalism. Our team of recruiters will work with you to identify your unique needs and match candidates that excel at working with similar lifestyles. Contact our office today to begin your search.


5 Common Legal Mistakes You Want to Avoid When You Hire a Domestic Staff

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Employing domestic staff can alleviate much of the stress of busy life and household management. However, with that relief can come with unique challenges. Running a home is very much like setting up a small business. The same structure, hiring processes, and operational complexities are involved when it comes to employing domestic staff. Just like a business, legal issues and logistical details are important when bringing on new employees.

 

It’s important to hire and onboard staff in an orderly and compliant way to avoid any future headaches. Below are 5 common legal mistakes you will want to avoid when you hire domestic staff.

 

1. Not interviewing thoroughly

If you work with a staffing agency, candidates will be thoroughly vetted before you meet them, but you should still take the time to personally screen for skills, experience, and personality match. Because domestic staff will be in your home, it’s important that you feel comfortable with each hire. A perfectly qualified candidate could still not be a match if you don’t feel at ease with them in your space. Try to ask open-ended questions in the interview and gauge not only the answers but the candidate’s demeanor as well.

 

Making the right hire will eliminate legal issues that come from worse-case scenarios like terminated contracts and severance pay requests.

 

2. Hiring workers not authorized to work and/or not paying on the record

It is very important to confirm each candidate’s ability to work legally and to pay on the books. It might be tempting to cut corners in this area, but come tax time and any future audits, you want to be sure your staff are compliant and in order.

 

3. Not withholding taxes for your staff

Because household workers are considered employees and not independent workers, it is necessary to file the correct taxes according to your state. Many families organize payroll and taxes through their business office or a third party service. Whether you operate with a home office, business office, or third party, you must have an employer identification number, confirmation that the employee is allowed to work and all relevant tax forms completed for each member of your staff. This includes W4 and I-9 forms.

 

For tax or legal guidance specific to your estate and state’s laws, please consult your financial team.

 

4. Not providing overtime pay

According to the Fair Labor Standards Act (FLSA), you must pay at least minimum wage for every hour worked and overtime for every hour over 40 worked for live-out employees.

 

This example, from the American Bar Association, is a useful guide on overtime. Be sure to consult your accounting team when working out the details.

“If you anticipate that your employee will work more than 40 hours each week, even if your employee “agrees” to a weekly pay rate, you should structure a written compensation agreement that complies with this law. For example, if you and your employee agree on a weekly salary of $600 for a 45-hour work week, the employment contract should explicitly state that the employee earns $12.63 per hour for the first 40 hours, $18.94 per hour for five hours of overtime work each week, and $18.94 per hour for any additional overtime work.”

 

5. Not having an agreement in writing

The contract you will draft with your household staff is simply your employment offer with details written and signed by all parties. Your particular household structure will determine the details of your contracts, and should include the minimum:

  • Employee’s schedule
  • General duties
  • Employee benefits (if offered)
  • Severance package (if offered)
  • Sick, holiday, and vacation time
  • Salary, pay period, how they will be paid, and how to report hours
  • NDA or other confidentiality clause 

 

Like any agreement, having the details in writing will ensure there will be no confusion or problems in the future. 

 

 

What Are Tax and Labor Laws for Household Staff?

Always consult your legal and finance team to onboard domestic staff. For more information, reference the labor laws for your state. 

New York labor laws for domestic staff

California labor laws for domestic staff

 

 

Hire Household Staff with BAHS

If you want to hire the best domestic staff, contact British American Household Staffing. We can advise on proper processes and begin optimizing your home management.


5 Ways a Personal Assistant Can Make Your Life Easier

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Do you feel your days are filled with seemingly unimportant tasks that take time away from your more important goals? Are you booking appointments, running errands, organizing, arranging, and cancelling plans? Is your inbox clogged with emails you never seem to see the end of?

 

A personal assistant could solve these problems and more by taking tasks off your plate and supporting a smooth-running life.

 

Who Needs a Personal Assistant

Having a dedicated personal assistant (PA) is not just for CEOs and business moguls. Anyone can benefit from the assistance of another set of hands and second brain. Entrepreneurs, busy families, tech start-ups, and public figures are just a sample of the kind of people we help find the best support for their unique lifestyle and schedule.

 

What Does A Personal Assistant Do?

While a job description for a personal assistant is as unique as you are, qualified assistants will understand the “around the clock” needs that busy people maintain. A PA’s daily routine can vary from any of the following tasks:

  • managing the family calendar
  • personal shopping
  • planning events
  • paying bills
  • arranging travel
  • handling investments and philanthropic accounts
  • Quickbooks
  • managing an estate or celebrity home
  • managing household staff
  • HR duties including hiring and paperwork 
  • bookkeeping and vendor management
  • organizing the maintenance of any private yacht or jet travel and staff
  • any other home and/or office management

 

5 Ways a Personal Assistant Can Make Your Life Easier

Beyond the daily tasks and calendars, personal assistants can add value to your life in the following ways:

 

1. They can organize your life.

A personal assistant can work out of your home, office, or remotely.  They will manage your inbox and help you feel more in control of your life by understanding your needs and managing them in a professional way. 

Knowing all of these everyday details are handled will leave room in your life to focus on larger projects and enjoy more time with family and friends.

 

2. They can delegate and manage tasks.

A quality personal assistant will understand how to communicate properly and act as gatekeeper to you and your family. They may also manage your staff and help to hire, train, and manage conflicts in a legal, diplomatic way.

Everything runs like clockwork and all events and parties are arranged and organized in advance. Your house will be organized, your daily duties will minimize, the home will be arranged down to the smallest detail, and budgets will be managed.

 

3. They can save you time.

The most obvious benefit of having a personal assistant is the time they will save you completing small tasks so that you can focus on the big ones. You will be amazed at the difference in your day when all the small tasks are off your plate.

 

4. They can save you money

A good personal assistant has the potential to save you their salary, from finding the best deals, to getting refunds from vendors, organizing special treatments for less, using discount sites to get the best luxury deals, and more. This savings is on top of the time and energy you will save from having competent management of your life and business.

 

5. They can help you avoid problems by identifying and solving them before you even know about it.

One benefit of having a personal assistant, you may never notice. A competent assistant will be able to not only identify a problem, but find and implement a solution with no direction. You will know you’ve made the right hire when problems that once took up a large chunk of your time, begin to disappear. 


 

Most importantly, your personal assistant should practice discretion and loyalty. Competency and reliability are also key as PAs are responsible for many details of life and business being completed.

 

Being a team player is a crucial need for any personal assistant. Not only because no task is too small, but your assistant will be coordinating and sometimes managing the rest of your team.


 

Hire a Personal Assistant with BAHS

We screen our PAs for experience, discretion, and professionalism. Not only does your personal assistant need to be competent, but they should understand boundaries and presentation. Our team of recruiters will work with you to identify your unique needs and match assistants that excel at managing similar lifestyles. Contact our office today to begin your search.


Top Tips for Career Advancement – Personal Assistants

British American Household Staffing had the pleasure of hosting the Association of Celebrity Assistants, Los Angeles Chapter on March 28th at the Montage hotel in LA. Our California team met with members of the organization for a cocktail hour and presented some expert advice for career advancement in the private industry.

 

Below are our favorite Top Tips from the event. If you are looking to become a personal assistant or are an experienced PA looking to advance to a higher-level position in a private home, consider the following:

  • Learn the difference between a formal and informal household and tailor your resume/behavior/appearance accordingly.
  • Clean up your social media. Best practice is to make all accounts private.
  • Create good, professional relationships with your recruiters.
  • Strengthen Your Resume:
    • Be clear and concise with your experience. Limit 1-2 pages depending on experience. Confirm all details (dates, locations, etc.)
    • Have all letters of recommendation and contact information for references organized and ready to be verified.

 

Personal Assistants

  • Leverage the exposure you get to people, places and knowledge and take on tasks outside your wheelhouse.
  • Keep yourself busy. Find ways to make your employer’s life easier without being asked.
  • Always be on call. Don’t assume off hours unless stated.
  • Strengthen Your Resume:
    • Schedule international travel accommodations and create travel itineraries.

 

House Managers

  • Successful HMs are information junkies and a resource to their employer. The more you can offer an employer, the more valuable you become.
  • Grow your network within the industry.
  • Be discreet, well organized and maintain an almost invisible presence around the home.
  • Strengthen Your Resume:
    • Inventory the home and work with insurance to appraise the household.

 

Estate Managers

  • Have advanced cultural knowledge (well-traveled) and social skills (impeccable social etiquette).
  • Identify your weaknesses and strengthen them (HR, law, finance, etc.)
  • Strengthen Your Resume:
    • Oversee the purchase or renovation of a new property.

 

 

 

Find a Personal Assistant with BAHS

When you begin your search for a Personal Assistant, take a general inventory of your needs. Different personal assistants will be experts in particular industries and tasks. So your search should focus on those that will best meet your particular needs. Do you travel often and need someone who can arrange and troubleshoot travel arrangements remotely? Do you own your own business that could benefit from having hands-on support? Could your family and household staff benefit from having a professional to maintain order? Do you need someone familiar with busy, celebrity lifestyles that can provide seamless, on-the-go support?

 

Whether you are a busy celebrity, need support for your business or family or are organizing your private estate, our recruiters will work to find you a qualified and professional personal assistant to support your life.


What is the Difference Between an Estate Manager and a Property Manager?

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By Anita Rogers

The short answer is an estate manager will manage a single principal or family’s high-end estate, and a property manager will manage any size and type of property, including apartment complexes, condos, a large mansion, town house, or a country home.

 

British American Household Staffing is the preferred household staffing agency for private, high-level residences and discreet UHNW homes worldwide.

 

What does a property manager do?

 

A property manager will oversee all external duties related to a property or estate. These include any construction, build-outs and build-ins, and general management of the external structure. They will also oversee and manage all outside vendors, including landscapers, maintenance crews, arborists. 

 

Internal structural issues and duties also fall into a property manager’s duties, including HVAC, plumbing, heating, water supply, and all appliances inside the home. Some property managers oversee interior designers, internal architects, and may work alongside general architects. All budgets connected to their duties are managed by the property manager and they report budgets to the estate’s financial offices for approval, payment etc. 

 

What does a property manager not do?

 

A property manager will not manage domestic staff, create schedules, oversee hiring, training, and firing of domestic staff and childcare. They usually do not have a close relationship with the principals, and they traditionally work with the family office and other internal financial management services the estate has in their employ.

 

What does an estate manager do?

 

The term estate manager can apply to a wide range of domestic, managerial roles. The key factor in determining the status of an estate manager will be their experience managing multiple homes and properties. Qualified managers will have worked for principals with 3 or more properties across the United States and/or abroad.

 

Many duties of an estate manager are also shared by a house manager, but the difference in these two roles is the scale at which they worked. At BAHS, we only present a candidate as an estate manager if they have managed two or more properties (a mansion, an estate, townhouse, or large luxury loft or apartment building) that requires at least 2 housekeepers and another 5 full-time domestic employees in the home.

 

In general, an estate manager will oversee 5-15 housekeepers, 2-3 chefs, 1-4 nannies, groundsmen, maintenance staff, a butler or personal assistant and a chauffeur. The position often has the possibility of growing into either Chief Of Staff or Director of Residence. 

 

An estate manager will oversee and manage vendors but not quite to the same degree a property manager. Duties of an estate manager include overseeing and managing budgets with the family office or finance/business office, they will usually have a close relationship with the principal or principals. They will oversee and manage growth, especially in relation to an increase in hiring domestic staff. An estate manager will oversee construction projects and they will have some experience in project management. An estate manager has to understand how to run the estate like a CEO and COO runs a company.

 

Hire an Estate Manager with BAHS

 

If you are a family with an estate or multiple estates and you are looking to hire a director of residences or estate manager, British American Household Staffing will assess your home and needs and present qualified professionals that meet those needs and compliment your lifestyle.

 

Some multiple properties or larger estates are overstaffed or badly staffed and incorrectly structured, expenditure is often high, and domestic staff are not being utilized properly or need to be replaced. We have helped replace or reduce the staff in homes while ensuring the estate runs smoothly.

 

This creates a home environment that is cost efficient, free of stress, and staffed with competent employees that are discreet and committed to long-term positions. We are available to recommend resources for domestic staffing laws in your state and, most importantly, ensure the family is legally protected.

 

Connect with our office today to begin the process of finding the right household staff.

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